The washing machine belongs to complex household devices, therefore, a malfunction in the operation of its mechanisms should be eliminated by a qualified master. And if the breakdown occurred during the warranty period on the part of the manufacturer, the owner is given the right to free repair of the machine or a complete replacement of the defective part. When the warranty for the LG washing machine is provided and how long it lasts, we will describe below.
Warranty Terms
The warranty period of operation of automatic machines of the brand “Lji” is 12 months from the date of purchase of goods. During this time, the manufacturer is obliged to eliminate free of charge any breakdowns associated with manufacturing defects.
Additionally, the company provides a 10-year warranty on Direct Drive Motors, which were sold after September 1, 2005.
The main document guaranteeing the right to gratuitously eliminate the breakdown of the AGR is warranty card. It is considered valid only if it is filled in correctly.
What information should it contain?
- Product Name;
- model serial number;
Attention! If the sticker with the name and serial number on the device is damaged or missing, warranty repair will not be possible.
- date of purchase;
- stamp of the seller on the title page and detachable coupons.
Be sure to keep the packaging from the equipment, sales receipt and other documentation. If the seller fills the coupon with incorrect data, there is a chance that with their help the mistake made will be corrected, therefore, the owner’s legal rights will not be violated.
When warranty repair is not possible
In the warranty policy of the company on the official website of LG, there are cases where the owner may lose free service. The following may be a disclaimer of warranty on the part of the manufacturer:
- The user independently disassembled the AGR to eliminate previously encountered problems.
- An extension cord was used to connect the equipment to the network.
- In the AGR, items not intended for such use were erased.
- The breakdown occurred due to the ingress of liquid or other foreign objects into the working blocks of the device.
- Mechanical damages or traces of the use of chemicals not recommended by the manufacturer were found.
- An Internet virus has been detected in the device.
- The use of technology in business.
- The rules for the operation, transportation, installation or storage of the AGR were violated.
The manufacturer notes that the drain and inlet hoses, as well as filters for them, cannot be repaired or replaced at the company's expense, since the warranty does not apply to them.
How to request a repair
If the washing machine breaks down, and the warranty has not yet expired, the user must contact the authorized service center of the company to apply for repairs. There are two ways to do this:
- Contact Lji customer support by phone (499) 677-76-76 - for residents of Moscow and the Moscow region or (800) 200-76-76 - for residents of other regions of Russia.
- Make an application on the official Russian website of LG online. To do this, you first need to go to the “Support” section, and then “Request for repair”.
The user will need to provide the necessary information about the AGR, the type of breakdown, and also leave your contact information.
After that, a company representative will contact the owner to clarify the repair details and send the master from the nearest service center.
On the site you can also track the status of the repair work, and if you have additional questions - contact customer support at the above phone numbers.